The Back-Office and is made up of administration and supports professionals who aren’t client-facing. Back-office functions can include several services like Business record management, regulatory compliance, finance settlements, clearances, Accounts management, and IT-related services.
For Example: In core functional areas, the front office might focus on increasing demand and sales, and the back office might focus on helping the company in the manufacturing of products and services.
What is Back-office support?
The back-office department must understand the business from end to end and make decisions based on business objectives. They must ideally value each process and stage that adds value chain.
Explaining it in simple terms. To complete a sale there are several functions from production, shipping, marketing, research, customer support, IT and Service Desk etc must all come together to ensure customer satisfaction. To get to this automation and streamlining of each functional step must occur. streamlined and automated to cost-effectively meet.
Why should companies Automate their back office?
There are several benefits of back-office support but the most critical is to prevent operational errors and identify problems and solve them rapidly.
There are several important areas for back-office support like communication. Identifying communication issues to ensure different departments stay on unified lines to reduce errors and avoid rework, Data analysis and BI can collect data from all the processes carried on and perform deep analysis to find out the contribution on every stage and to identify stages that don’t add value, Standardizing the process making it easier to find the bottleneck in processes carried out and coming up with the best solutions
The back office will have access to information on operations and all functions of your company, to enhance process execution delays, identify the employee responsible for each task, and measure progress on activities assigned. All these steps intend to improve customer satisfaction and process effectiveness
There are several benefits behind successful automation:
- Reduce the number of failures
With sequential automation, the number of errors will be reduced before they occur. This will pave the way to continuous improvement and open doors for other functional improvements
- Reduce the number of administrative workers
The back-office support holds several documents, business contracts, reports, Invoices, order copies, and more that are highly critical for the success of a business. Managing these documents using automated business record management tools or Enterprise Content Management systems integrated with Business Process Management Systems can reduce the hassles in paperwork, failures in document sharing, document auditing, etc.
- Value of Data in real time
Automation also allows us to use the data generated by several processes in real time. It can be extremely valuable for maintaining a competitive advantage and in making business decisions.
A simple example – when customers start returning your products and expressing concerns about the quality or price, this affects the entire inventory cycle, and finances, which might also lead to complaints online and affect the Online Reputation Management of the company.
- Advantages of Systems Integration
When you outsource different operations to different companies process tracking is important. That’s when you implement a digital platform that integrates processes related to customers into a single system like Service Desk, Analytics etc. These automated solutions can help us shape the growth of the company.
There are several other major benefits of automating business, but you must understand how process optimization is done to take adequate steps in the optimization of your business. It’s easy to see the benefits of Automation if it’s properly streamlined and optimized. But to ensure that the optimization has been highly effective or not, there must be sequential and proper implementation and planning for the processes.
Reach out today to schedule a discussion with an iBridge team member to learn how we can help your business in terms of growth and digital transformation